Return & Refund Policy

Last updated: August 2026

1. General Policy

Griha Laxmi aims to provide customers with products that match the agreed specifications and purchase details. Return, replacement, exchange and refund eligibility depends on the product, condition, reason for return and the terms applicable to the particular purchase.

2. Eligibility for Return or Exchange

A return or exchange may be considered where permitted by the applicable purchase terms and law. Conditions may include:

• The product is within the applicable return period, if one applies.
• The product is in an eligible condition.
• Original invoice or purchase information is available.
• Required accessories, packaging or documentation are retained where applicable.
• The product has not been improperly used, altered or damaged after delivery.

3. Products That May Have Special Conditions

Furniture, appliances, electronics, assembled products, customized products and products supplied under special orders may have different return or exchange conditions.

Before purchase, customers should ask about any product-specific restrictions that apply to the item they intend to buy.

4. Damaged Product on Delivery

Customers should inspect delivered products as soon as reasonably possible. If visible damage is discovered, contact Griha Laxmi promptly and provide the relevant purchase details and supporting photographs or other information where requested.

Do not dispose of packaging or alter the product before the issue has been reviewed when retaining those materials may assist with a claim.

5. Defective or Non-Working Electronic Product

If an electronic product appears defective or does not operate as expected, contact Griha Laxmi or the applicable manufacturer service channel. Depending on the product and warranty terms, the issue may be handled through inspection, repair, replacement or another applicable remedy.

6. Furniture Issues

For furniture, customers should check dimensions, colour, design, material, finish and other agreed specifications before accepting the purchase.

Minor variations that are inherent to certain materials or manufacturing processes may not necessarily constitute a defect. Product-specific terms should be confirmed before purchase.

7. Change of Mind

A return or refund solely because a customer has changed their mind is not automatically guaranteed. Eligibility depends on the applicable product and purchase policy and any rights provided by applicable law.

8. Customized or Special-Order Products

Customized, personalized, specially ordered or made-to-order products may not be eligible for cancellation, return or exchange except where required by applicable law or where an agreed remedy applies.

9. Return Process

To request a return, replacement or exchange, customers should:

• Contact Griha Laxmi with the purchase details.
• Explain the reason for the request.
• Provide photographs or other evidence where requested.
• Follow the return, inspection or pickup instructions provided.
• Keep the product and relevant accessories available until the request is resolved.

10. Inspection

A returned or disputed product may need to be inspected before a replacement, exchange or refund is approved. The outcome depends on the condition of the product, reason for the request and applicable policy.

11. Refunds

Where a refund is approved, the refund method and timing may depend on the original payment method, payment provider and applicable transaction process.

A refund may be processed after the applicable product, documentation and transaction have been verified.

12. EMI or Financed Purchases

Purchases made through EMI or financing may be subject to additional cancellation, refund and settlement procedures. Financing charges, processing fees or other amounts may be governed by the applicable financing provider's terms.

Customers should contact both the relevant business/payment channel and, where necessary, the financing provider to understand the effect of a cancellation or refund on an active financing arrangement.

13. Delivery and Return Charges

Whether delivery, pickup, installation or return charges are refundable depends on the reason for the return and the applicable purchase terms. Customers should confirm these charges before completing a purchase.

14. Exchanges

An exchange may be offered where an applicable policy permits it and the replacement product is available. Price differences, availability and other conditions may apply.

15. Non-Returnable Situations

Subject to applicable consumer rights and law, a return request may be declined where a product has been substantially damaged by misuse, unauthorized modification, improper installation or other customer actions that are outside the applicable product terms.

16. Consumer Rights

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer protection or other laws.

17. Policy Changes

Griha Laxmi may update this policy from time to time. The version applicable to a transaction should be determined according to the applicable purchase terms and law.

18. Contact Us

For return, refund or exchange enquiries, contact:

Griha Laxmi
Bagdogra Gosaipur
Darjeeling, West Bengal - 734014
India

Website: https://griha-laxmi.in/

For a return request, please include your order/invoice details and a clear description of the issue.